Trade FAQ
Who can buy from H R Inventories?
UK businesses only: independent retailers, salons, pharmacies, gift shops and retailers selling through their own website. Apply for a trade account and we'll review it.
What do you supply?
Two ranges. Ready stock: 78 Asian beauty brands, ordered online. Pre-order brands: 48 international beauty, haircare and personal care brands, including Clinique, Estée Lauder, Shiseido, Joico, NIVEA and Eucerin, with price lists on request. See all our brands.
How do I see prices?
Ready-stock trade prices are shown once your account is approved and you are logged in. For pre-order brands, request a price list and we'll email it to you. All prices exclude VAT.
What is the minimum order, and are there volume prices?
On ready stock, the minimum order is £2,500 (ex VAT) across any brands, and volume discounts grow with your order: 2% off at £5,000+, 4% off at £10,000+ and 5% off at £20,000+. Each pre-order brand has its own minimum, shown on its price list. Larger orders can be negotiated directly, just email us. See Payment & Pricing.
How long does delivery take?
Ready stock is delivered within 3 weeks of order confirmation to UK addresses, with free UK delivery. Pre-order brands usually take 4–14 weeks from payment, depending on the brand; the lead time is shown on each price list. Delivering outside the UK? Ask us for timings. See Shipping & Delivery.
How do pre-orders work?
Pre-order brands are bought in to order for you. Request the price list for the brands you want, send us your order, and we email an invoice. We place the order once it's paid in full. Prices move with the exchange rate, so price lists are dated, and different discounts apply.
Do you provide invoices?
Yes. Every order comes with a VAT invoice showing our company number, VAT number and the products supplied.
Can you supply products not listed?
Often, yes. Ask us about low-stock or unlisted products and other brands we can source for you.
What if goods arrive damaged?
Email photos to cameron@hrinventories.com within 48 hours of delivery. We'll arrange a replacement or credit.
How do I pay?
No payment is taken on the website. You place your order and we email a VAT invoice to your company. Ready-stock invoices are paid by bank transfer within 7 days and we process your order once payment clears. Pre-orders are paid in full up front.
Questions? Email cameron@hrinventories.com.