Returns & Refunds

Our customers are businesses buying stock for resale, so these trade terms apply instead of consumer returns rules.

Damaged, faulty or incorrect goods

• Tell us within 48 hours of delivery at Support@hrinventories.com, with your order number and photos of the goods and packaging.
• Keep the goods and packaging until we've resolved the claim.
• Once confirmed, we'll replace the items, or credit or refund their value, including any delivery cost for those items.

Shortages

Report missing items within 48 hours of delivery. We'll check with the courier and the distributor, then send the missing items or credit them.

Change of mind

We can't accept returns of correct, undamaged goods, because stock is ordered in for you from our distributors.

Cancellations

You can cancel without charge until we place your order with our distributor. After that, cancellation is at our discretion. Pre-order commitments can't be cancelled once a drop closes.

Refunds

Approved refunds are paid to the original payment method within 10 working days.